1. Our Approach to Privacy
At O’Sullivan Loft Conversions Limited, we respect your privacy and are committed to protecting
your personal data. This policy explains what information we collect, why we need it, and your
rights under the Data Protection Act 2018 and the UK GDPR.
2. The Information We Collect
We collect personal information when you contact us via our website form, email, or telephone.
This typically includes:
- Your name, email address, and phone number.
- Your home address and site location.
- Details about your property and your proposed loft conversion project.
- Technical information, such as your IP address and how you navigate our website, collected via
- Google Analytics.
3. How We Use Your Data
We use your information to:
- Provide accurate estimates, architectural planning, and carry out your loft conversion.
- Communicate with you regarding your project and answer your enquiries.
- Manage invoicing, payments, and our internal company records.
- Send you marketing emails (only if you have explicitly asked us to do so).
- Improve our website and services.
4. Our Legal Basis for Processing
We only process your data when we have a lawful reason to do so:
- Contract: To provide you with a quote or carry out building work for you.
- Legal Obligation: To keep financial and tax records as required by law.
- Legitimate Interests: To manage our day-to-day business operations and improve our website.
- Consent: When you opt-in to receive marketing communications or accept our analytics cookies.
5. Sharing Your Information
We will never sell or rent your personal information to third-party marketers. We only share your
data with trusted partners when it is strictly necessary to complete your project. This may include
structural engineers, specialist subcontractors, local authority building control, or our website
hosting providers.
6. How Long We Keep Your Data
We retain your project and personal data for a period of 26 years. This allows us to maintain
accurate historical records of the structural work we have completed, honour long-term guarantees, and fulfil our legal and accounting obligations.
7. Your Rights
Under UK data protection law, you have the right to:
Ask for a copy of the personal data we hold about you.
- Request that we correct any inaccurate information.
- Ask us to delete your personal data (where we no longer have a legal reason to keep it).
- Object to us processing your data or ask us to restrict how we use it.
- Unsubscribe from any marketing emails at any time.
To exercise any of these rights, please email us at osullivanlofts@gmail.com.
8. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it
right. You also have the right to complain to the Information Commissioner’s Office (ICO) at
www.ico.org.uk or by calling 0303 123 1113.
Last Updated: July 2026